All products sold by HILLTOP have a NO QUIBBLE guarantee. Should any problems arise due to faulty manufacture in the first year after the purchase date we guarantee to either replace the goods or repair then to your complete satisfaction. If you are not completely satisfied with any goods ordered please return them to us in good condition within 28 days of purchase, and in original packaging where applicable, for a full refund.

If you purchase goods manufactured by ASHFORD of New Zealand then in addition to our own guarantee there is the opportunity to register your purchase on ASHFORD’S web site www.ashford.co.nz  This method replaces the previous method when a card was included with the product that had to be returned to Ashford’s for registration. If you are unable to contact Ashford in this way please advise us and we will register your product with Ashford on your behalf.

Membership costs £4 and for that you get a super edition of The Wheel, on-line access to free patterns, projects and technique information. Regular competitions with great prizes. Craft events around the world. Quarterly on-line newsletter. Exclusive product offers (at the moment they are offering some superfine, superlong Merino fleece). Invitations to ‘Ashford Days’.

The Club replaces the free Ashford Wheel paper.

You can join the club via Ashford’s Club web site at www.ashfordclub.co.nz